“I trust my team to do it the best way possible.” “If something’s wrong, they’ll tell me about it.” These are comments I hear from managers talking about how they empower their teams. Sadly, they are doing the opposite. A lot of this comes from the fear of micromanagement. Who hasn’t read or heard a […]
Author: Kevin Williams
How to Structure Customer Success?
I once told my parents I inherited the Hosting organization (i.e. data center team). Two years later I overheard my mom telling a friend “my son’s the official greeter for the company!” She was thinking in restaurant terms apparently! Lesson learned: explaining what we do, correctly and succinctly, is very important. Structuring Customer Success is […]